Refund policy

Everything we make is decorated to order, so what we can do depends on what went wrong.

If we made a mistake

If we printed the wrong design, put it in the wrong spot, used the wrong garment, or the decoration came out defective, we'll remake the affected items or refund them at no cost to you, and we cover the shipping. You don't need to send anything back. Let us know within 30 days of delivery. Photos of the problem help us sort it out quickly.

If you ordered the wrong size

If we made your order correctly but the size isn't right, we can reprint it in the size you need. The reprint and its shipping are at your cost, and you don't need to send the original back. Let us know within 30 days of delivery.

If it was made correctly

We can't take back or refund custom items that were made correctly, meaning they match the mockup you built on our site or the proof you approved. That includes a typo, spelling or color choice that was already in the mockup or proof, so please check it carefully before you check out or approve. In some cases we can reprint at a discounted rate.

Garment defects

Defects in the blank garment itself, like a seam coming apart or a flaw in the fabric, fall under the manufacturer's warranty. Email us with photos and we'll let you know how that works for your item.

Lost or damaged in transit

If your package is lost in transit or arrives damaged, tell us. We'll file the claim with the carrier and reship your order. You don't have to deal with the carrier yourself. Let us know within 14 days: for a damaged package, from the day tracking shows it delivered; for a lost one, from its expected delivery date.

If tracking shows your package was delivered but you can't find it, we can't reprint or refund it. Check with neighbors and wherever packages get left at your address, then take it up with the carrier. We're glad to send you the tracking details to help with your claim.

Cancellations

We can usually change or cancel an order until production starts. Website orders go into production shortly after checkout, so contact us right away. If we've already ordered blank garments for your order, a restocking fee may apply.

Refunds

Approved refunds go back to the original payment method.

How to reach us

Email sales@purechoiceapparel.com with your order number, what's wrong and a photo if you have one, or call 928-387-4348.