Terms of service
# Terms of Service
**Effective Date:** May 25, 2026
**Last Updated:** May 18, 2026
These Terms of Service ("Terms") govern your use of the website at purechoiceapparel.com (the "Site") and any products or services provided by Pure Choice Apparel. By using the Site, placing an order, or opting into our SMS program, you agree to these Terms.
Pure Choice Apparel is a trade name of **Pure Choice Logistics LLC**, an Arizona limited liability company located at 17255 N 82nd St Ste 100, Scottsdale, AZ 85255 ("PCA," "we," "us," "our").
## 1. Eligibility
You must be at least 18 years old to place orders or enter into agreements with us. By using the Site, you represent that you are at least 18 and have the legal capacity to enter into binding agreements.
## 2. Description of Service
Pure Choice Apparel decorates apparel and accessories using screen printing, embroidery, direct-to-film (DTF), and engraving. We offer custom decoration services to businesses, brands, clubs, churches, sports leagues, event planners, fundraisers, and similar customers. We do not currently sell undecorated blanks to consumers.
## 3. Orders and Acceptance
- **Quotes** issued by us are valid for 30 days unless otherwise stated.
- **Orders** are accepted when we send written confirmation (email or SMS) of order acceptance, not at the time of quote or payment.
- **Mockups** are provided for review; production does not begin until you approve the mockup in writing (email or SMS reply).
- **Changes** to an order after mockup approval may incur additional charges and delay production.
- **Cancellations** may be possible before production begins, subject to a restocking fee for any blanks already ordered. Once production has begun, cancellations are generally not possible.
## 4. Payment
- Payment is processed at the time of order placement via Shopify Payments or another payment method we accept.
- For large or recurring accounts, we may issue invoices on payment terms by separate agreement.
- All prices are in U.S. dollars. Applicable sales tax is added at checkout.
## 5. Production Timelines
- **Mockups:** typically returned within 24 hours of receiving your logo and brief.
- **Standard production:** 3 business days or less for non-bulk orders from order confirmation.
- **Bulk production:** up to 10 business days from order confirmation for higher-volume runs.
- **Print-on-Demand for influencers:** available for non-bulk drops; 3 business days or less.
These are typical timelines. Specific deadline commitments are made in writing per order. If we cannot hit a stated date, we will tell you in advance.
## 6. Shipping and Pickup
- Orders ship via standard carriers (USPS, UPS, FedEx) or are available for local pickup at our Phoenix facility.
- Risk of loss transfers to you when the package is handed to the carrier.
- Tracking information is provided via email or SMS when available.
## 7. Returns, Remakes, and Refunds
Because our work is custom and made-to-order, we do not accept returns of correctly produced items. However:
- **Defects or our errors:** if the apparel was produced incorrectly (wrong logo placement, wrong garment, decoration defect), we will remake or refund the affected items at no cost. Notify us within 14 days of receipt.
- **Customer-supplied errors:** if you approved a mockup that contained an error (wrong logo, typo, color choice), we are not responsible for remakes but can sometimes assist at a discounted rate.
- **Garment defects:** subject to the blank manufacturer's warranty.
Contact sales@purechoiceapparel.com for return or remake requests.
## 8. Intellectual Property
### Your content
- You retain ownership of any logos, designs, and artwork you provide to us.
- By providing artwork, you grant us a limited license to reproduce it on the apparel you order and to display it as a portfolio sample (unless you request otherwise in writing).
- You represent and warrant that you have the right to use any artwork you provide. You are responsible for any infringement claims arising from your artwork.
### Our content
- All content on the Site (text, images, mockup templates, brand guide, etc.) is owned by Pure Choice Apparel or licensed to us, and may not be reproduced without our written permission.
- Mockups we create from your artwork are our work product; you may not use them to solicit competing quotes.
## 9. SMS Terms (A2P 10DLC)
By opting into our SMS program, you agree to receive text messages from Pure Choice Apparel. Details:
- **Message types:** transactional (order updates, mockup links, pickup notices, shipping), customer care (quote follow-ups, review requests), and marketing (with separate opt-in).
- **Message frequency:** up to 4 messages per week per customer during active engagement. Transactional messages sent as needed.
- **Message and data rates may apply** per your wireless carrier's plan.
- **Opt out:** Reply STOP to any message. You will receive a confirmation and no further marketing or non-transactional messages.
- **Help:** Reply HELP to any message or email sales@purechoiceapparel.com.
- **Carriers:** Wireless carriers are not liable for delayed or undelivered messages.
For full SMS data handling, see our Privacy Policy.
## 10. User Conduct
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Submit infringing, defamatory, obscene, or harmful artwork
- Use our mockups, quotes, or proprietary materials to solicit competing bids
- Interfere with other users' use of the Site
We reserve the right to refuse service to any customer at our discretion.
## 11. Disclaimers and Limitation of Liability
THE SITE AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS REQUIRED BY LAW.
TO THE FULLEST EXTENT PERMITTED BY LAW, PURE CHOICE LOGISTICS LLC AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR OUR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM.
## 12. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.
## 13. Changes to These Terms
We may update these Terms as our business changes. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via email to active customers. Continued use of the Site after changes constitutes acceptance.
## 14. Contact
For questions about these Terms:
**Email:** sales@purechoiceapparel.com
**Mail:** Pure Choice Logistics LLC, 17255 N 82nd St Ste 100, Scottsdale, AZ 85255
---
**Note on legal review:** These Terms cover standard small-business e-commerce protections and A2P SMS compliance requirements. For comprehensive legal protection (e.g., handling of disputes with major customers, IP licensing for unique partnerships, multi-state operations), consult a business attorney for a custom review.