Frequently asked questions.

Simple: just submit an order directly through the product pages on the website. You'll be able to upload your design and pay for everything upfront during checkout. Once we receive the order, we'll send over a final mockup for your approval before moving into full production.

24 hours from when we have your logo and project details. We send it via email or SMS depending on your preference.

• Screen print — 25 pieces
• DTF — no minimum
• Embroidery — 3 pieces
• Engraving — no minimum

Four in-house:

• Screen print — best for high-volume, vibrant colors
• Embroidery — best for polos, hats, premium feel
• DTF — best for low-volume detailed prints, full-color
• Engraving — best for hard goods, drinkware, tumblers

Depends on your use case:

• Polos, embroidered hats, premium staff uniforms — embroidery
• Event tees, fundraiser shirts, large-volume same-design — screen print
• Low-quantity detailed multi-color prints — DTF
• Drinkware, Wyld Gear, hard goods, gifts — engraving

Reach out if you're not sure which method fits your project — we'll point you to the right one.

Yes. Screen print handles up to 6 colors per print location cleanly. DTF handles unlimited colors at a per-piece price. Embroidery handles up to 9 thread colors per design in most cases.

Premium blanks on hand include Bella+Canvas, Nike, Next Level, Comfort Colors, Sport-Tek, Independent Trading, Allmade tri-blend, Port Authority, and more. We can source most major manufacturers on request.

No — we only decorate blanks we source ourselves. This lets us guarantee quality and stand behind every order.

Yes. Allmade tri-blend, Bella+Canvas Eco, and select Comfort Colors lines use organic or recycled-content fibers. These are labeled on the product page.

Pricing is shown directly on every product page — no separate quote needed for standard orders. For complex special orders (multi-piece uniform programs, unusual decoration combinations, very large quantities), reach out via the contact form for a written quote.

Yes. Bulk pricing is built into every product page — adjust the quantity to see the per-piece price at each tier.

Not usually — almost everything you need (garment cost, decoration cost, bulk tiers, total) is on the product page at checkout. Written quotes are reserved for customers with complex special orders.

Yes — we use multiple parcel carriers. Tracking is provided via email and SMS when available.

No — we don't offer local pickup. All orders ship directly to you.

Standard shipping is 3-5 business days after production completes. 3-day expedited shipping is available — prices show at checkout.

Yes — for ongoing accounts (uniform programs, regular merchandise). We hold blank inventory in agreed-upon quantities so reorders ship faster than a fresh quote. Ask about the reorder program when you place your first bundle order.

Once you're in our system, reorders are usually a one-line email or SMS: "Need 20 more medium navy polos." We pull from held inventory, decorate, and ship. Typical turnaround: 2-3 business days.

Because work is custom and made-to-order, we don't accept returns of correctly produced items. If we made an error — wrong logo placement, wrong garment, decoration defect — we remake or refund at no charge. Notify us within 14 days of receipt.

If the typo was in the mockup we sent and you missed it on approval, we can sometimes help at a discounted rate but we're not responsible for the remake. We recommend reading mockups carefully before approving.

Email us with the order number — we'll respond with a status. For active orders, we send proactive updates at the key milestones (mockup approved, production started, ready to ship).

Reply STOP to any message you receive from us. You'll get a one-time confirmation and won't receive further marketing or non-transactional messages. Transactional messages for active orders (shipping notifications, pickup ready) may still send until your order completes.

Reply HELP to any SMS message, or email sales@purechoiceapparel.com.

Up to 4 messages per week per customer during active engagement. Transactional messages (order updates, pickup ready) are sent as needed. Message and data rates may apply per your wireless plan.

Click the unsubscribe link at the bottom of any marketing email. Transactional emails (order confirmations, shipping notices) are not affected and will continue for active orders.