Frequently asked questions.

Simple: submit an order directly through the product pages on the website. You upload your design, build the live mockup, and pay for everything upfront during checkout. The mockup you build is your proof, so your order goes straight into production. Custom quotes work differently: we send a digital proof to approve first.

On a website order, right away: you build the mockup yourself on the product page, and it is your proof. For a custom quote, within 24 hours of getting your logo and project details, sent by email or SMS depending on your preference.

• Screen print — 24 pieces
• DTF — no minimum
• Embroidery — 3 per garment type (e.g. 3 hats and 3 shirts)
• Engraving — no minimum

Four in-house:

• Screen print — best for high-volume, vibrant colors
• Embroidery — best for polos, hats, premium feel
• DTF — best for low-volume detailed prints, full-color
• Engraving — best for hard goods, drinkware, tumblers

See our full decoration-method comparison guide →

Depends on your use case:

• Polos, embroidered hats, premium staff uniforms — embroidery
• Event tees, fundraiser shirts, large-volume same-design — screen print
• Low-quantity detailed multi-color prints — DTF
• Drinkware, Wyld Gear, hard goods, gifts — engraving

Reach out if you're not sure which method fits your project — we'll point you to the right one.

Yes. Screen print handles up to 6 colors per print location cleanly. DTF handles unlimited colors at a per-piece price. Embroidery handles up to 9 thread colors per design in most cases.

Premium blanks on hand include Bella+Canvas, Nike, Next Level, Comfort Colors, Sport-Tek, Independent Trading, Port Authority, and more. We can source most any brand you request. Just ask.

Yes, we decorate garments and hard goods you supply. We quote these by hand, so email sales@purechoiceapparel.com with what you have and how many, and we'll get back to you with a price.

Yes. Bella+Canvas Eco and select Comfort Colors lines use organic or recycled-content fibers. We can source most any brand you request. Just ask.

Wash inside out in cold water on gentle, with mild detergent. No bleach or fabric softener. Tumble dry low or hang to dry. Don't iron directly on the print or embroidery; iron inside out on low if needed. Don't dry clean. For printed items, wait 24 hours after you receive them before the first wash.

Pricing is shown directly on every product page — no separate quote needed for standard orders. For complex special orders (multi-piece uniform programs, unusual decoration combinations, very large quantities), reach out via the contact form for a written quote.

Yes. Bulk pricing is built into every product page — adjust the quantity to see the per-piece price at each tier.

Not usually — almost everything you need (garment cost, decoration cost, bulk tiers, total) is on the product page at checkout. Written quotes are reserved for customers with complex special orders.

Yes — we use multiple parcel carriers. Tracking is provided via email and SMS when available.

No — we don't offer local pickup. All orders ship directly to you.

Production takes up to 10 business days after blanks arrive from our manufacturer. After that, standard shipping is 3-5 business days, and 3-day expedited shipping is available at checkout. Expedited shipping speeds up delivery, not production. Specific dates are confirmed in writing for each order.

Yes — for ongoing accounts (uniform programs, regular merchandise). We hold blank inventory in agreed-upon quantities so reorders ship faster than a fresh quote. Ask about the reorder program when you place your first bundle order.

Once you're in our system, reorders are usually a one-line email or SMS: "Need 20 more medium navy polos." We pull from held inventory, decorate, and ship. Production takes up to 10 business days, plus shipping.

Because work is custom and made-to-order, we don't accept returns of correctly produced items. If we made an error, like the wrong logo placement, the wrong garment or a decoration defect, we remake or refund at no charge and cover the shipping. If you ordered the wrong size, we can reprint it in the right size at your cost, shipping included. Either way, let us know within 30 days of delivery, and you don't need to send anything back. Full details are in our refund policy.

We print what the mockup shows: on a website order that is the mockup you built, and on a custom quote it is the proof you approved. If a typo in it was missed, we can sometimes help at a discounted rate but we're not responsible for the remake. We recommend reading your mockup carefully before you check out or approve.

Email us with the order number — we'll respond with a status. For active orders, we send proactive updates at the key milestones (proof approved on custom quotes, production started, ready to ship).

Yes. We keep our work family-friendly and reserve the right to decline any artwork or order we consider obscene, hateful, discriminatory, threatening, or unlawful — as well as designs that infringe someone else's trademark or copyright. If you're unsure whether your design is a fit, email sales@purechoiceapparel.com before ordering and we'll let you know.

Usually not. You confirm you have the rights to the art you send, and our team reviews every design before it's printed. We may decline designs that use someone else's logos, characters or recognizable people without permission. Team and brand logos, cartoon and movie characters, band and album art, celebrity photos, and watermarked images are all off the table unless you're the rights holder or have a license.

Plenty is fine: your own artwork, your company's logo, stock images licensed for merchandise, and your own photos when everyone recognizable in them has agreed to be printed on a product. Some things just need paperwork first — a photographer's print release for studio photos, written permission for art someone else made, or written permission from a person shown in the image.

AI-generated art is not automatically approved. AI tools can reproduce a protected character, a brand logo, or a real person's face without you intending it, so we review AI artwork like anything else — we may ask which tool and prompt you used, and we may decline it. We can also ask for proof of your rights at any point, including after you've paid, and we refund in full if we can't print something.

Two myths worth clearing up: there's no "personal use" exception, and changing an image by some percentage doesn't make it yours. See What you can upload for the full list, or email sales@purechoiceapparel.com before you order and we'll check it for you.

Reply STOP to any message you receive from us. You'll get a one-time confirmation and won't receive further marketing or non-transactional messages. Transactional messages for active orders (like shipping notifications) may still send until your order completes.

Reply HELP to any SMS message, or email sales@purechoiceapparel.com.

Up to 4 messages per week per customer during active engagement. Transactional messages (order updates, shipping notices) are sent as needed. Message and data rates may apply per your wireless plan.

Click the unsubscribe link at the bottom of any marketing email. Transactional emails (order confirmations, shipping notices) are not affected and will continue for active orders.